Responsible Gambling at Casino 24
At Casino 24, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Casino 24 operates in accordance with New Zealand's gambling regulations and is dedicated to promoting responsible gambling practices. We actively work to prevent problem gambling, protect vulnerable individuals, and ensure that our platform is never used by minors.
Know the Signs of Problem Gambling
Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:
- Do you spend more money on gambling than you can afford to lose?
- Do you gamble to escape stress, anxiety, or depression?
- Have you tried to cut back on gambling but found it difficult?
- Do you lie to family or friends about how much you gamble?
- Do you chase losses by continuing to gamble after losing money?
- Has gambling caused problems in your relationships or at work?
- Do you feel restless or irritable when you try to stop gambling?
If you answered "yes" to any of these questions, we strongly encourage you to use the tools available on our platform and seek professional support.
Responsible Gambling Tools at Casino 24
We provide a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period.
Loss Limits
Define the maximum amount you are willing to lose within a set time period. This helps you stay within your budget and avoid chasing losses.
Session Time Limits
Set a maximum duration for your gaming sessions. Once your time limit is reached, you will be automatically logged out of your account.
Reality Checks
Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These notifications help you stay aware of your gambling activity.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets.
Self-Exclusion
If you feel you need a longer break, you can self-exclude from Casino 24 for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, contact our support team at [email protected] or via live chat available 24/7.
Protecting Minors
Casino 24 strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If you share a device with minors, we recommend using parental control software to prevent access to gambling websites.
Recommended parental control tools:
Support Organisations in New Zealand
If you or someone you know is struggling with problem gambling, free and confidential help is available in New Zealand. We encourage you to reach out to the following organisations:
Problem Gambling Foundation of New Zealand
The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.
- Website: www.pgf.nz
- Helpline: 0800 664 262 (available 24/7)
Gambling Helpline New Zealand
The Gambling Helpline offers free, confidential support for anyone affected by gambling harm, including family members and friends.
- Website: www.gamblinghelpline.co.nz
- Phone: 0800 654 655 (available 24/7)
- Text: 8006
Lifeline New Zealand
Lifeline provides crisis support and mental health assistance for individuals experiencing distress related to gambling or other issues.
- Website: www.lifeline.org.nz
- Phone: 0800 543 354 (available 24/7)
Te Ara Whitiora — Maori Gambling Support
Culturally appropriate gambling support services are available for Māori communities through various regional providers. Contact the Gambling Helpline at 0800 654 655 for a referral.
Gambling and the Law in New Zealand
Gambling in New Zealand is regulated under the Gambling Act 2003 and overseen by the Department of Internal Affairs (DIA). The DIA is responsible for licensing, monitoring, and enforcing gambling regulations to minimise harm and ensure fair play.
For more information about gambling regulations in New Zealand, visit:
Tips for Gambling Responsibly
- Set a budget before you start and stick to it.
- Only gamble with money you can afford to lose.
- Treat gambling as entertainment, not as a source of income.
- Take regular breaks and do not gamble for extended periods.
- Do not gamble when you are upset, stressed, or under the influence of alcohol.
- Balance gambling with other leisure activities.
- Never borrow money to gamble.
- Keep track of the time and money you spend gambling.
Contact Our Responsible Gambling Team
Our dedicated responsible gambling team is available to assist you with any concerns, questions, or requests related to your gambling activity. We are here to help you stay in control.
- Email: [email protected]
- Live Chat: Available 24/7 via the chat icon on our website
- Support Hours: 24 hours a day, 7 days a week
This page was last updated on 1 June 2026. Casino 24 regularly reviews and updates its responsible gambling policies to ensure they reflect current best practices and regulatory requirements in New Zealand.
